Please note, If the repair is considered urgent or a safey issue a tradesperson may be required toaccess the premises using the master key.
Please note, if a tradesperson is called out and
The problem is caused by your own faulty appliance OR
No problem is found OR
You make a specific time with a tradesperson and you are not home OR
The problem is caused through misuses or mistreatment of an appliance or equipment
then you will be responsible to pay for the service call and to rectify any damage caused by you